Answers for Every Journey
Find quick answers to common questions about orders, shipping, returns, warranties, and travel gear support — all in one place.
Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, warranties, and travel bags.
Currently, Pearl & Passport ships within the United States only.
Orders are typically processed within 2–5 business days. Shipping times may vary depending on the product and supplier location.
Yes. Tracking information will be provided once your order has shipped whenever available.
Some items may ship separately depending on the supplier or warehouse location.
We accept returns on unused items within 14 days of delivery. Items must be in original condition and packaging.
At this time, we offer refunds only and do not process exchanges.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Orders may only be canceled before processing begins. Once an order has been processed or shipped, it cannot be canceled.
Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.
